Privacy Policy

Last updated: August 14, 2018

Introduction

Reply.id values your privacy, so we've developed an easy to understand Privacy Policy that covers how we collect and use your information.

Depending on your relationship with Reply.id, this info may include usage information, log information, account information, contact information. You can understand when we collect and how we treat each type of data in the sections below. When we refer to “we” and “us”, we mean Reply.id which controls the information collected when you use our services on the Reply.id platform (also called "service", “product” within this document).

Keep in mind we never share the information you provide with third parties, except for chosen partners that are used for the purpose of providing you with a stable and enjoyable experience when using Reply.id. We have tried to outline here the main points of how these partners and third party services collect and use data, but for the most detailed and up-to-date information you should review their own privacy policies.

You always remain in control of your data. You may edit or erase your data from our services at any time or ask us to update or erase information we store, as long as this erasure is not in conflict with any legal obligations we may hold to national and international regulators.

By providing us with your data, you warrant to us that you are over 13 years of age. If this is not the case, you need to contact us immediately to delete any personally identifiable information from our records. Depending on your relationship with Reply.id, we’d collect different types of information, as outlined below.

Usage information

What is it?

When visiting one of our domains, we will collect information about your interaction with the site, like pages you visit and specific actions you take like signing up or creating a bot.

When using the Reply.id platform for creating your bot, we will collect information about the way our platform is used, including features used, sections used etc. All information you knowingly include in your account is also stored in our database. This information is collected in combination with data like user location, Internet browser type, device, operating system, your language preference, or the referring website you came to us through.

How do we use it?

Usage information is used primarily in aggregate for statistical purposes. It helps us understand which parts of our product are of greatest interest and also provides information used to improve our platform and develop exciting new features. This information is shared with our third-party analytics services (including Google Analytics, Amplitude, Intercom, and SendGrid). Those services operate either within the EU or in accordance with the EU-US Privacy Shield, ensuring the secure transfer of information.

Data retention

Usage information stored in Google Analytics is kept up to 26 months after your last visit and afterwards used only in aggregate reports. Usage information in Amplitude and Intercom is kept for an indefinite period of time and used only in aggregate to analyze usage patterns. Account content is stored for the duration of that account being kept on our platform. If you delete your account, all account content is instantaneously removed from our database.

Log information

What is it?

Log data contain data about the nature of each access of our services, including originating Internet Protocol (IP) addresses and endpoint (the requested files on our platform), as well as timestamps for this activity. Web servers usually keep log files that record data each time a device accesses those servers. We will also collect error logs which may collect more system data needed to fix known platform bugs.

How do we use it?

Log data is used to analyze platform usage, improve performance and eliminate any bugs. We primarily look at this information in aggregate, but we might review individual logs when looking for the cause of a specific issues. This may happen either by our own initiative or in relation to a request you log with our customer success team. Only a small part of our engineering team has access to the full platform logs.

Data retention

Log data stored on our platform is kept for an indefinite period of time to help us review potential recurrence of bugs and user issues, and to monitor any attempts for unauthorised access to our services.

Account information

What is it?

When you create an account on the Reply.id platform, you may register with your name, email address and a password you choose. Those are stored in our platform.

If you choose to register by using a third-party account (e.g. Google or Facebook), we receive your personal information (name, profile photo, email, and work experience information that can be included in your account) from third parties if you give permission to those third parties to share your information with us. Your password for those third-party services is never shared with us.

How do we use it?

Account information is used to create your Reply.id account and identify you when logging into our platform to provide your account’s content.

Data retention

Your account information is kept during your account’s lifetime in order to identify you when logging to the platform. If you delete your account, we keep your email address in order to resolve following issues for the same user.

Contact information

What is it?

If you contact us with a question, through any of our communication channels, like our Help Center, email, or through our social media accounts on Facebook, Twitter, we will receive and store your contact details, like email, name, or social media account link. In the case of support queries, we might need additional information to help you with your request - this will depend on the nature of your query and issue at hand. We will aim to ask for the minimal additional information needed to solve your request. You may also provide us with your contact details when subscribing to our newsletter or product news list. We might also collect information about categories of interests you provide us with, such as what types of content do you want to receive from us.

How do we use it?

We use your contact information to communicate regarding your query, in the case of support request, or to send you product updates and helpful materials that will help you get the most of Reply.id. Before we send you any promotional messages or content, we will collect your explicit consent for doing so. We may send you product news and updates about our latest features on rare occasions, as this is in line with our commitment for bringing value to our users, as well as our legitimate interests as service provider. You can unsubscribe from both types of communication - you will find an unsubscribe link in the footer of each promotional email we send out. You can also manage those settings from your Reply.id Account. All our email communication is managed through our partners Intercom and SendGrid.

If you are a registered user of our platform, we will continue sending high priority information about your account, changes to our terms of service and other important topics. This information is an integral part of providing you our service and is managed either through Intercom or SendGrid. If you delete your account, you will stop receiving further communication from us.

Data retention

All communication history through our official communication channels between you and our team is kept in Intercom for future reference, even if your account is deleted. This is done in order to be able to answer complaints or any future questions you might have. Contact information used for subscribing to promotional emails or product news is kept in our active subscriber lists. If you unsubscribe, we will still keep your contact information on file to prevent future email send-outs. For all types of communication information, you can request that we delete your data and we’ll do so within a 30 day period.

Sensitive information

We do not knowingly collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences. If you include such information as part of the content of your account, we would still not purposefully collect and store this information or disclose to anyone.

Cookies

What is it?

A "cookie" is a piece of information that is stored on your computer and which records how you move your way around a website, so that when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. Cookies are used by nearly all websites and do not harm your system. Cookies can be session-based - only stored on your computer during your web session and are automatically deleted when you close your browser - or persistent - remaining even after you close your browser. Persistent cookies are stored as a file on your computer and can be read only by the website that created them when you visit that website again.

How do we use it?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our platform in response to what you might need or want. For registered users, our platform uses cookies and HTML5 browser local storage to save your preferences and authenticate you. The third-party services we use might also use cookies, pixel tags and other similar technologies. Cookies are also used to pursue our legitimate interests of improving marketing performance by analyzing the effectiveness of advertising and other promotional efforts.

We use cookies in Google Analytics, Amplitude to analyze aggregate data for the purposes outlined above. We also cookies or pixel tags for services such as Facebook, LinkedIn, or Twitter in order to create and manage marketing campaigns

Deactivating cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may not function properly. You can visit this page for more information on how to manage and remove cookies across a number of different internet browsers. You can also deactivate specific 3rd party cookies through the following page managed by the EDAA (European Interactive Digital Advertising Alliance).

Information and opt-out options for some common cookie providers used by us can be found here:

How do we protect your personal information?

Reply.id and its authorized partners shall take appropriate organizational and technical measures to protect your Information and traffic data provided to us/them or collected by us/them, and shall not retain it any longer than permitted in order to perform its Services or as required under relevant legislation. Your personal data can only be accessed by authorized employees of Reply.id, or by Reply.id authorized partners' employees needing to access this data to fulfill their given duties.

Whenever possible, we will keep any information you provide us with limited to our own databases and systems. We may have to share your personal data in the following limited circumstances:

  • Allow our customers to use our Services.
  • Facilitate communication with you.
  • Manage our customer support services to you.
  • Manage our general business operation with the help of professional advisers including lawyers, bankers, auditors and insurers.
  • Abide by local and international regulations by providing information to government bodies that require us to report processing activities.
  • Track our service’s usage and provide reports to help us improve our services and conversions.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions as outlined in mutual agreements and those third parties’ privacy policies.

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. If you wish to exercise any of the rights set out above, please email us at hello@reply.id

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Can this Privacy Policy change?

We may update our Privacy Policy from time to time. We will notify you whenever we change the policy in a material way by contacting you through email and publishing the updated privacy policy on this same URL address.

If you have any questions or concerns regarding this policy or the Reply.id service, please contact us hello@reply.id